Our delivery commitment is 1 to 2 business days for purchases made through the Evision website and our Contact Center within major provincial cities.

For deliveries to the beaches of Azuero and Colón, the estimated delivery time is 5 to 7 business days. For other interior regions, deliveries handled via third-party transport services are estimated to take 5 to 7 business days.

Yes, changes or cancellations may be requested, subject to the current status of the order and the following conditions:

• If the product has not yet been dispatched: An exchange request may be submitted within the first five (5) days following the purchase date.
• If the product has already been dispatched but remains unopened and unused (sealed): The exchange request may be evaluated on a case-by-case basis and is subject to approval by the branch manager, provided that the packaging is in perfect condition.

To confirm the exact delivery date for a home delivery order, please contact Evision’s Logistics Department through our Contact Center via phone or WhatsApp at +507 6536-0303. Please ensure that you have your purchase order or invoice number available so that the representative can verify the relevant details. Additionally, once your purchase has been completed, our logistics team will contact you to coordinate the delivery date.

For in-store pickup, you will receive an email confirmation along with your electronic invoice. Upon receipt of this notification, you may proceed directly to the selected branch to collect your product.

If you require further information or need to coordinate delivery details, you may contact us through the same customer service channels (Call Center or WhatsApp) or respond when contacted by our logistics agents.

No. At Evision, it is not possible to select a specific time slot for home deliveries. Delivery times may vary due to external factors such as traffic conditions, delivery routes, and the volume of deliveries scheduled for the day.

Prior to delivery, the Evision delivery driver will place a confirmation call approximately 20 to 30 minutes before arrival to verify that the customer is available to receive the order.

If the customer is not present at the time of delivery, the driver will attempt to make additional contact to determine whether the order can be received later the same day, subject to route availability and delivery schedules. If same-day delivery is not feasible, the delivery will be rescheduled for another date in coordination with the Evision Logistics Department.

Yes. If you need to change the delivery address after completing your purchase, you must contact the Evision Contact Center immediately by phone or WhatsApp at +507 6536-0303 and provide your purchase order or invoice number so that a sales advisor can review and validate the request.

Any change of delivery address is subject to evaluation based on the new location:

• If the new address is within the same delivery zone, no additional charges will apply.
• If the new address is located in a more distant or remote area, an adjustment to the shipping fee will apply. The additional cost must be settled before the delivery can be coordinated.

Example: If the original delivery was scheduled for Bella Vista (Panama City) and is changed to La Chorrera, a higher delivery fee will apply and must be adjusted accordingly.

Yes. At Evision, you may authorize a third party to receive your purchase. To do so, you must complete the authorization form outlined in our order policies (Receiving Authorization Form – PDF).

The authorized individual must present the following at the time of delivery or pickup:

• The authorization form, fully completed and signed
• A copy of the purchaser’s valid ID card or passport
• Their own valid identity document

Important: We strongly recommend notifying us in advance when a third party has been authorized to receive the order, so that our staff can properly verify the individual’s information and ensure a smooth delivery or pickup process.

At Evision, upon delivery, the individual receiving the order is required to sign a delivery receipt in which their full name, signature, and identification number are recorded.

This document serves as official proof of delivery and confirms that the product was received at the designated address by an authorized person.

Yes. Prior to completing a home delivery, the delivery driver will place a confirmation call approximately 20 to 30 minutes before arrival to verify that an authorized person is available to receive the order.

Please note that this call is for confirmation purposes only, and the exact delivery time may vary due to factors such as traffic conditions, delivery routes, and the volume of deliveries scheduled for the day. If the call is not answered or the delivery cannot be received at that time, the delivery may be rescheduled in coordination with the Evision Logistics Department through the Contact Center via phone or WhatsApp at +507 6536-0303.

At Evision, the delivery procedure includes a physical inspection of the product at the time of delivery to confirm that it arrives in good condition and free of visible damage. This verification is conducted to ensure that the customer receives the product in proper condition, as the delivery confirmation document must be signed upon receipt.

The inspection process applies as follows:

• Televisions: It is recommended that the equipment be powered on at the time of delivery to verify that the screen is free from visible damage.
• Household appliances (such as refrigerators, washing machines, and air conditioners): Inspection is limited to the external physical condition of the product. Functional testing or installation is not performed at the time of delivery.
• Electronic devices (including laptops, mobile phones, tablets, speakers, and similar products): These items are delivered factory-sealed to ensure they are received in new and original condition.

Once the product has been accepted and the delivery confirmation has been signed, any subsequent faults or technical issues must be coordinated directly with the brand’s authorized service centers in order to preserve the validity of the manufacturer’s warranty.

Installation services and technical testing are not included in the delivery process and must be arranged directly with the brand’s authorized service centers to ensure proper handling and warranty compliance.

To make a purchase on the Evision website, visit https://online.evisionstore.com/. You may browse all available products using the category menu to quickly access the section of interest, or search for a specific item using the search bar.

Once you have selected the desired product, click “Add to cart.” Then, complete the form with your personal information, choose whether you prefer in-store pickup or home delivery (only active options indicate available stock), select your preferred payment method, and confirm your order.

At the end of the process, you will receive a purchase confirmation email with the details of your order.

Yes. On the Evision website, you can complete a purchase as a guest without creating an account. You only need to provide your billing and, if applicable, shipping information during checkout.

However, creating an account allows you to access your order history, expedite future purchases, and receive notifications about promotions and new product launches.

At Evision, you can make your purchases online, via WhatsApp at +507 6536-0303, or by calling our main contact number +507 6536-0303. Our team will be happy to place your order on your behalf or guide you step by step through the online purchasing process.

Additionally, shopping online allows you to securely and efficiently access our complete catalog, choose between in-store pickup or home delivery, and pay using multiple available payment methods—all accessible 24 hours a day for your convenience.

Yes. At Evision, you can complete your purchase directly via WhatsApp with the assistance of a sales advisor. Through this channel, you may request pricing information, quotes, product availability, and coordinate your purchase for either in-store pickup or home delivery.

An advisor will guide you step by step through the process, confirm your order details, and provide secure payment options to complete your purchase with confidence.

On the Evision website, products displaying the “Add to cart” option are available for online purchase. During the checkout process, you can select either in-store pickup or home delivery, and the system will confirm availability based on your selected option.

If a product is not available at the time of purchase, the “Add to cart” option will not be active.

Yes. However, this service is available exclusively through our Contact Center, either by messaging us on WhatsApp at +507 6536-0303 or by calling our main phone line at +507 6536-0303, where a sales representative will assist you. At this time, the website supports immediate purchases only and does not offer product reservations.

Please note that at Evision, you may request a reservation invoice valid for one business day. This allows you to secure the product and gives you time to complete the payment either by visiting one of our branches or by coordinating with our online sales agents.

Yes, it is possible to split an order into multiple shipments or pickups; however, this service is available exclusively through our Contact Center—by contacting us via WhatsApp at +507 6536-0303 or by phone at +507 6536-0303—with the assistance of a sales advisor, or directly at any of our branches.

On the website, purchases only allow for either full in-store pickup or full home delivery for a single order. The option to split an order is not currently available online. If you require sepa

Yes. At Evision, you may authorize a third party to collect your purchase. To do so, you must complete the authorization form outlined in our order policies.

The authorized individual must present the following at the time of pickup:

• The authorization form, fully completed and signed
• A copy of the purchaser’s valid ID card or passport
• Their own valid identity document

Important: For high-value purchases, we strongly recommend that the purchaser personally collect the order to ensure maximum security.

Once a purchase has been completed and the digital invoice has been issued, it is not possible to change the order holder. The purchaser’s information recorded at the time of the transaction is permanently linked to the invoice.

If another person needs to collect the purchase, you may authorize them using the Pickup Authorization Form (as outlined in the previous section). However, the invoice holder cannot be modified under any circumstances.

Yes. At Evision, you may include multiple products within a single order. Shipping costs are calculated for the order as a whole and not individually per product.

This policy applies to purchases made both through our website and via the Contact Center, either by messaging us on WhatsApp at +507 6536-0303 or by calling +507 6536-0303, and is always subject to the delivery address provided.

The in-store pickup service allows you to shop online through https://online.evisionstore.com/and collect your order at the Evision branch of your choice.

Step-by-step process:

1. Select the product you are interested in on the website and click “Add to cart.”
2. During checkout, choose the “Store Pickup” option and select the branch where you wish to collect your order.
3. Complete the online payment to confirm your purchase.
4. You will receive an email confirming your order and its details. Once your order is ready for pickup, you will be notified to visit the selected branch. Please bring your valid ID and order number to collect your purchase.

This service is provided at no additional cost and allows you to pick up your product during the regular business hours of the selected branch.

Installation services cannot be requested at the time of an online purchase. At Evision, we recommend completing your purchase first and, once the product has been received, coordinating the installation directly with the brand’s authorized service centers.

This approach ensures that the installation is performed by certified personnel and that the manufacturer’s warranty remains valid.

No. Evision’s delivery service is limited exclusively to verifying that the product is in good physical condition at the time of delivery.

Assembly, installation, or basic configuration services are not included in the delivery service and must be coordinated directly with the authorized service centers of the corresponding brand once the product has been received.

You can request a product quote from Evision through the following channels:

Contact Center:

Contact us via WhatsApp at +507 6536-0303 and our sales team will have an advisor prepare a quote based on your needs.

By calling our call center at +507 6536-0303, an advisor will be able to prepare and send you a personalized quote.

Stores:

You can visit your favorite or nearest branch to get a quote directly.

Through any of these channels you will receive details of the selected products, updated prices, and options for in-store pickup or home delivery.

At Evision, we use the term “quote” instead of “proforma.” You can request a formal quote, with product details and price validity, through the following channels:

Contact Center:

• Contact us via WhatsApp at +507 6536-0303, and our sales team will have an advisor prepare a quote based on your needs.
• By calling our call center at +507 6536-0303, an advisor will be able to prepare and send you a personalized quote.

Stores:

• You can visit your favorite or nearest branch to get a quote directly.

The quote includes a description of the products, updated prices, delivery or pickup conditions, and a validity period for the indicated price.

Yes. All quotes issued by Evision include an expiration date that defines the validity of the prices, terms, and conditions specified.

Once a quote has expired, a new request must be submitted in order to confirm current pricing, product availability, and applicable conditions.

No. The prices published on the Evision website do not include ITBMS.

During the checkout process, your shopping cart will display a detailed breakdown showing the subtotal, the applicable tax amount, and the final total payable.

Yes. At Evision, you may request a quote that includes multiple brands and models at the same time. A sales representative will prepare a formal proposal detailing each option, including prices and delivery or pickup terms.

If you do not yet have a specific model in mind, we recommend browsing our online catalog at https://online.evisionstore.com/, where you can compare products and select the alternatives that best suit your needs before requesting a quote.

To update an existing quote, you must contact the sales representative who originally issued it, either through the call center, via WhatsApp, or in person at the branch. The representative will update the information based on the newly requested model or quantity and issue a revised quote with a new validity period.

At Evision, installation services cannot be included in the price of the main product. Installation must be arranged directly with the brand’s authorized service centers after the purchase has been completed.

Regarding accessories, you may request items that are part of Evision’s retail portfolio to be included in your quote, such as:

• Television wall mounts
• Air conditioner brackets
• Voltage protectors
• Stacking kits for washing machines and dryers

It is not possible to include specialized installation accessories in a quote, such as hoses, cables, or other consumables that must be purchased directly from authorized service workshops, nor products that are not part of our catalog.

Special note: For televisions, Evision Customer Service may provide installation services depending on the size and model of the equipment. For all other products, installation must be coordinated exclusively through the brand’s authorized service center.

Yes. If a specific model is unavailable, Evision sales advisors can recommend alternative options from the same or comparable brands that offer equivalent or enhanced features.

You may request these recommendations through our Call Center, via WhatsApp, or directly at any branch. Additionally, you can browse our online catalog at https://online.evisionstore.com/to review available options, compare features, and select the product that best meets your needs.

Yes. On the Evision website, you can use the price range filter to display only the products that fit within your budget.

If you prefer personalized assistance, our sales advisors—available through the Call Center, via WhatsApp, or at any branch—can recommend suitable brands and models based on the budget range you specify.

All quotes requested from Panafoto are sent formally to the client's email address. This ensures better tracking, validity, and backup of the information.